Production & Shipping
Turnaround time
Our jewellery is hand-made to your order. This means that some pieces take longer than others to produce and ship out especially during busy periods or for highly customised or labour intensive pieces.
Please allow approximately 25-30 working days for your order to be to be shipped out (only if your item is not readily available in stock). Items only ship out on Monday-Friday unless previously agreed.
If you need a piece urgently for a gift or for some other reason, we will always do our very best to get the piece to you in time for you. Please contact us at contact@grooves.co.nz prior to placing your order to give the best chance for it to reach you on time.
Please allow approximately 25-30 working days for your order to be to be shipped out (only if your item is not readily available in stock). Items only ship out on Monday-Friday unless previously agreed.
If you need a piece urgently for a gift or for some other reason, we will always do our very best to get the piece to you in time for you. Please contact us at contact@grooves.co.nz prior to placing your order to give the best chance for it to reach you on time.
Shipping and Handling
You will be contacted on dispatch of your order to let you know once your item is finished being made and is on your way to you. You will be provided with a tracking number which you can check at www.nzcouriers.co.nz. For deliveries to Australia, you can track your package at www.dhl.co.nz
Please note - shipping time does not include production time.
Our shipping costs are as follows:
| Country | Shipping Method | Cost |
| New Zealand | Standard | FREE |
| Express | $30.00 | |
| Australia | Standard | NZD $20.00 |
| Express | NZD $50.00 |
We are working hard to expand our shipping destinations to US, UK and Canada and will update our shipping information once we secured this.
Duties and Taxes
Occasionally, dependant on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
