Production & Shipping
Production time
Our jewellery is hand-made to order according to your specifications. This means that some pieces take longer than others to produce and ship out especially during busy periods (e.g Christmas, Easter etc) or for custom designed pieces.
Please allow approximately 25-30 working days for your order to be to be shipped out as we don't hold items in stock. Items only ship out on Monday-Friday unless previously agreed and paid for.
If you need a piece urgently for a gift or for some other reason, please contact us at contact@grooves.co.nz prior to placing your order so that we can work with you to ensure your order reaches you within the stipulated time frame.
Please allow approximately 25-30 working days for your order to be to be shipped out as we don't hold items in stock. Items only ship out on Monday-Friday unless previously agreed and paid for.
If you need a piece urgently for a gift or for some other reason, please contact us at contact@grooves.co.nz prior to placing your order so that we can work with you to ensure your order reaches you within the stipulated time frame.
Shipping and Handling
You will receive a shipping confirmation email upon your order being packaged and ready for delivery. Contained in this email will be your tracking number for NZ Couriers which you can use to track your order at www.nzcouriers.co.nz
Please note - shipping time does not include production time.
Our shipping costs are as follows:
| Country | Shipping Method | Cost |
| New Zealand | Standard | FREE |
| Express | $30.00 | |
| Australia | Standard | NZD $20.00 |
| Express | NZD $50.00 |
We are working hard to expand our shipping destinations to US, UK and Canada and will update our shipping information once we secured this..
